teta7's Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") is issued by teta7 ("we", "us", or "Platform") and applies to the website at https://teta7.cam and all related services. This Policy provides a detailed description of how personal information of users ("you" or "your") is collected, used, stored, and protected.

By registering on the teta7 platform or using our services, you are considered to have fully read, understood, and consented to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy must be read together with our Terms and Conditions, as both documents together form the overall legal framework governing your relationship with teta7.

What Information We Collect

teta7 collects the following types of information to operate its services properly, verify user identity, and ensure secure transactions.

2.1 Information You Provide Directly

The information you provide yourself during account registration and use of our services includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Address and nationality
• National ID (NID) or passport details (as part of the KYC process)
• Payment account details (bKash, Nagad, Rocket, or bank account number)
• Any messages or complaints you send via live chat or email

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and time spent
• Login and logout times
• Gaming history and transaction records
• Data collected through cookies and similar tracking technologies

Purpose of Using Information

We use collected information only for the following legitimate purposes. Your information is not used for any other purpose without your consent.

3.1 Account Management and Identity Verification

The information you provide is used to create, manage, and secure your account. Identity document details are used to complete age verification and the KYC (Know Your Customer) process, which helps prevent fraudulent activity.

3.2 Transaction Processing

Payment information is used to process your deposit and withdrawal requests and to maintain records of the related transactions. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.

3.3 Service Improvement

We analyse your gaming preferences and behaviour to improve our services and personalise your experience. This includes game recommendations, relevant offers, and customised services.

3.4 Security and Fraud Prevention

Information is used to detect suspicious activity, keep accounts secure, and comply with anti-money laundering regulations.

3.5 Customer Support

Our 24/7 live chat support team uses your contact information to resolve any issues or complaints you may have.

3.6 Legal Compliance

We may need to use or disclose your information to comply with applicable laws and regulations, fulfil court orders, and respond to requests from relevant authorities.

Information Sharing and Disclosure

teta7 does not sell or rent your personal information to third parties. However, your information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, bank transfer), game providers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, etc.), and technology infrastructure service providers may process your information on a limited basis. These partners operate under our instructions and are bound by strict confidentiality agreements.

4.2 Legal Requirements

We may disclose information to law enforcement agencies or regulatory authorities when required to do so by court order, government directive, or applicable law.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. In such circumstances, we will notify you in advance.

Data Security Measures

teta7 applies industry-standard technical and administrative measures to protect your personal information.

5.1 Encryption Technology

Our platform uses SSL (Secure Socket Layer) encryption, which keeps all data exchanged between your browser and our servers secure. Sensitive data is stored in an encrypted state.

5.2 Access Controls

Only authorised personnel can access your personal information, on a need-to-know basis. All staff are bound by confidentiality agreements and receive regular training on data protection.

5.3 Security Monitoring

Our systems are continuously monitored to detect potential security threats. Suspicious activity is automatically identified and preventive action is taken.

5.4 Response to Data Breaches

In the event of a data security breach, we will notify affected users as quickly as possible and take the necessary remedial steps.

Cookies and Tracking Technologies

The teta7 website uses cookies and similar technologies to improve your experience and operate our services.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep security features active.
• Functional Cookies: Used to remember your preferences, language selection, and settings.
• Analytics Cookies: Used to analyse site usage and improve the quality of our services.

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. Please note, however, that disabling essential cookies may cause some platform features to not work properly.

Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.

7.1 Active Accounts

All your information is retained while your account is active. This information is used regularly for account management, transaction history, and customer support purposes.

7.2 After Account Closure

Even after an account is closed, financial records and transaction history are retained for a set period as required by law. Once that period ends, the information is securely deleted or anonymised.

Your Rights

teta7 respects your rights over your personal information. Your key rights are described in the list below.

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected. Some information can be updated directly from your account settings.
• Right to Erasure: You have the right to request deletion of your personal information within the limits of legal obligations.
• Right to Object to Processing: You may object to the processing of your information for specific purposes, in particular for marketing communications.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used format.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be temporarily restricted.

To exercise any of the above rights or to raise any complaint relating to data privacy, please contact us at [email protected]. We will respond to your request as quickly as possible, usually within 30 business days.

International Data Transfers

In the course of providing teta7's services, your information may sometimes be transferred outside Bangladesh. In such cases, we ensure that the transferred information is covered by adequate protection measures.

For international data transfers, we use industry-standard contractual clauses, encryption, and other technical safeguards. All our partners and service providers are required to maintain the same standard of data protection.

Changes to This Policy

teta7 reserves the right to update or change this Privacy Policy as needed. For any significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the website.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after a policy change will be taken as your consent to the revised policy. It is therefore recommended that you visit this page regularly to stay informed of the latest policy.

Responsible Gaming and Data Privacy

teta7 believes in responsible gaming. Our privacy policy also covers data collected about your gaming behaviour. If you use the self-exclusion or limit-setting tools mentioned on our Responsible Gaming page, that information is kept strictly confidential.

Your requests or information relating to responsible gaming are never used for marketing purposes. This information is used solely for your protection and to comply with applicable regulations.