❓ Help Center
teta7 Frequently Asked Questions
From opening an account to claiming bonuses, deposits and withdrawals — find straightforward answers to all your questions here.
Welcome to teta7. This FAQ page is a detailed collection of the most frequently asked questions from players in Bangladesh. Below you will find questions and answers organized into five sections — Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. Use the buttons below to jump directly to the section you need or read through the full page.
Account and Registration
Questions and answers about creating, verifying, and managing your account
To open an account at teta7, you need a valid mobile number, an email address, and you must be 21 years of age or older. Fill in your name, date of birth, and a preferred password in the registration form and your account will be ready within a few minutes. You may later be asked to provide a national ID card or passport to verify your identity.
No, each person is allowed only one account at teta7. Attempting to open multiple accounts using the same name, mobile number, or payment method is considered a violation of the rules and the accounts involved may be suspended. If you run into any issues, contact our 24/7 live chat.
Go to the teta7 Login page and use the "Forgot Password" option. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have trouble, contact our live chat support directly — the team is ready to help in Bengali 24/7.
Verification is usually completed within a few hours of submitting your documents. Submitting clear, correct photos speeds up the process. You need to provide photos of both sides of your national ID card and a selfie. Once verification is complete, you will be notified by email or live chat.
Yes, teta7 is fully mobile-friendly. The site works smoothly on any Android or iOS smartphone browser. You get the full experience right in the browser without downloading a separate app — playing games, deposits and withdrawals, and live chat support are all available on mobile.
Deposits and Withdrawals
Questions and answers about bKash, Nagad, Rocket, and bank transfer
You can deposit at teta7 using all popular payment methods in Bangladesh: bKash, Nagad, Rocket, and direct bank transfer. The minimum deposit amount for each method is ৳100. Deposits through any method are secure and processed quickly.
Funds sent from bKash or Nagad are usually credited to your teta7 account within a few minutes. Bank transfers may take slightly longer depending on the bank's processing time. If your deposit has not arrived within the expected time, notify us immediately via live chat — we will investigate and resolve it quickly.
The minimum withdrawal amount at teta7 is ৳1,000. After a withdrawal request is approved, the funds are generally sent to your bKash, Nagad, or bank account within 30 minutes to 3 hours. Having a verified account speeds up the process.
teta7 does not charge any extra fees on deposits or withdrawals. However, bKash, Nagad, or your bank may apply their own transaction charges, which depend entirely on their own policies. It is a good idea to check your payment provider's fees before making a transaction.
Yes, withdrawals via Nagad are available. The process is straightforward, just like depositing — go to the withdrawal section of your teta7 account, select Nagad, enter the amount and your mobile number. Once the request is processed, the funds are sent within 30 minutes to 3 hours.
Games and Gameplay
Questions and answers about cricket betting, slots, live casino, and mobile gaming
To bet on BPL (Bangladesh Premier League) matches, log in to teta7 and go to the cricket section. You will find a list of ongoing and upcoming BPL matches there. Choose the match and market you want, then enter your bet amount. Live betting is also available while the match is in progress. Detailed rules are provided on the cricket page.
Yes, matches from the ICC T20 World Cup and other major international cricket tournaments are available in the cricket section of teta7. You can place bets on various markets including match result, toss, and top run scorer. Special markets are also available for Bangladesh Tigers matches.
RTP (Return to Player) is a theoretical figure showing what percentage of total bets a slot game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 bet. However, this is a mathematical average — results in a single session may vary. Fair play is ensured across all games.
teta7's live casino section features games played with real dealers — such as Baccarat, Roulette, Blackjack, Sic Bo, and more. Games from world-renowned providers like Evolution Gaming and Ezugi can be played directly from your mobile or computer. HD streaming and a Bengali chat feature are also available.
Aviator by Spribe is a crash-style game. A plane takes off and a multiplier keeps rising. If you "cash out" before the plane crashes, your bet is multiplied by that multiplier. If you cash out too late, your bet is lost. Both strategy and focus are important in this game. See more games on the slots page.
If a game is not running properly on mobile, first refresh the page and check your internet connection. Clearing your browser cache often resolves the issue too. If the connection drops mid-game and there is no record of your bet, let us know immediately via live chat — we will check the logs and resolve it.
Bonuses and Promotions
Questions and answers about the welcome bonus, cashback, VIP, and wagering
New members at teta7 receive a 100% bonus on their first deposit, up to ৳8,000. That means if you deposit ৳8,000, you can start with a total of ৳16,000. To claim the bonus, open an account and make your first deposit — the bonus will be added automatically.
A wagering requirement is the condition that specifies how many times you must bet with the bonus amount before you can withdraw it. The wagering requirement on teta7's welcome bonus is 20x. That means if you receive a ৳1,000 bonus, you need to place a total of ৳20,000 in bets before withdrawing.
teta7's VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Each level offers weekly cashback — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and 1.5% at Diamond. Moving to higher levels also brings faster withdrawals, a personal account manager, and special offers.
teta7 VIP members receive cashback automatically each week, credited directly to their account. The cashback amount depends on your VIP level and your total bets for that week. New players can move up quickly from Bronze to higher levels by playing regularly.
Yes, teta7 regularly offers special promotions for members during Eid, Pohela Boishakh, and major cricket tournaments. These offers are announced in the promotions section of the site. Visit the site regularly or ask in live chat to stay updated on the latest offers.
Safety and Responsible Gaming
Questions and answers about age limits, self-exclusion, data protection, and support
teta7 is for players aged 21 and above only. Age is verified during registration and date of birth must be confirmed during the account verification process. Keeping underage individuals away from gaming is our priority.
All your information at teta7 is protected with SSL encryption. Financial transactions are processed through secure channels and personal information is not sold to third parties. Read the privacy policy page for full details about our data protection practices.
teta7 believes in responsible gaming. Players can set daily or weekly deposit limits on their own account. There is also an option to temporarily close your account for a set period (self-exclusion) if needed. Visit the responsible gaming page for more details.
If you feel that gaming is becoming harmful to you, contact us via live chat or email at [email protected]. Our support team will arrange to close your account for 30 days, 6 months, or permanently. Requests to set limits or take a break are never refused.
teta7's live chat support is available seven days a week, 24 hours a day. Support is provided in Bengali, so you can ask any question or report any issue in Bengali. You can also contact us by email: [email protected]
No. The outcome of all types of gaming and betting is uncertain and there is no guarantee of winning. All games at teta7 are operated under fair play principles and use a random number generator. Play responsibly — only play with money that you can afford to lose without affecting your daily life.
Need more help?
Our support team is always here for you
Live Chat
Instant help in Bengali 24/7. Start a chat from any page on the site.
Email Support
[email protected] — email us for detailed questions or complaints.
Read the Rules
Terms and Conditions and Responsible Gaming pages have detailed information.
Still have questions? Contact support
Our 24/7 Bengali live chat team is always ready to answer any question. Or join teta7 now and claim a welcome bonus of up to ৳8,000.